Survey - Southland Trailers

Customer Information

Name*

First Last

Company*

Address*

Street Address Address Line 2 City Province Postal Code

Email*

Phone*

Dealership purchased from:*

Are you male or female?*

What is your age?*

Thinking about your Dealership, how satisfied were you with:

The convenience of the dealership's showroom hours:*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

The cleanliness and attractiveness of the facilities?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

The variety of trailers and options available for your inspection?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

How satisfied were you with the Sales Consultant's:

Willingness to take the time necessary to thoroughly understand your trailer needs?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

Knowledge of Southland/Royal/Renn Trailer?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

Knowledge of other trailers in the market?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

Assistance in selecting an appropriate trailer?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

When you picked up your trailer:

were you greeted with friendliness and enthusiasm?*

Yes

No

Were you offered:

An orientation tour of the dealership, including the Service Department?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

An orientation at the time of delivery to become familiar with your new trailer before taking it home?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

How satisfied were you with the explanation of:

Your trailers features and operations?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

The warranty, owner’s manual, and maintenance schedule?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

At the time of delivery, how satisfied were you with:

The appearance of your new Trailer?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

The operation of your new Trailer?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

The options available for your new Trailer?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

Since taking delivery of your new trailer:

has your Sales Consultant or another dealership representative contacted you to thank you for your purchase and resolve any concerns?*

Yes

No

Overall, how satisfied were you with the assistance you received from your Sales Consultant?

Were the trailer price and/or payments discussed in a thorough and straightforward manner?*

Yes

No

Were you were given a thorough explanation of the financing options available?*

Yes

No

How satisfied were you with the review and explanation of all the paperwork?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

Overall, how satisfied were you with how the financial process was handled by your dealership?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

What would you do to improve the purchasing process?

Based on your overall purchase and delivery experience, how satisfied are you with your dealership?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

Based on your overall purchase and delivery experience, would you recommend this dealership?*

Yes

No

Based on your experience to date, how satisfied are you with your Southland / Royal / Renn product?*

Completely Satisfied

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

How would you rate the quality of the product?*

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

May we include your contact information when providing this survey information to your dealership?*

Yes

No

Do you have any other comments, questions or concerns?

Do you have any product recommendations?

Customer Information

Everyone matters. And so does your privacy.